Number of Incidents
0 outages
Since last incident
344 days
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Minor · 11 months ago · lasted 33 minutes
Some customers in the US Region are experiencing intermittent email delay due to resource allocation issue. Our team is in currently working on implementing a fix.
Minor · started about 1 year ago
Avanan Service Disruption: Email Delays
We are currently experiencing a service disruption. Customers are experiencing some email delay. Our team is investigating the nature of the issue, we will report when we identify the cause.
Minor · started about 1 year ago
Some customers in the US Region may experience intermittent email delay due to resource allocation issue on AWS. Our team is in constant communication working with Amazon AWS to resume full service.
Minor · started about 1 year ago
We recently experienced a service disruption (delayed email delivery). Our team identified the nature of the issue and will continue to monitor it.
Minor · started about 1 year ago
Email delay to a small percentage of customers (<2%)
On July 29th, a small percentage of customers (<2%) experienced a several minute delay in email delivery. R&D fixed the issue and continued to monitor the environment for 48 hours to verify the fix.
Minor · started about 1 year ago
On Friday, July 8th, 2022, a partial service distribution was experienced due to a scheduled change. Some U.S. based customers hosted on the Avanan farm may have experienced issues with SmartPhish scanning emails. The event occurred between 15:30 - 18:00 EST. The issue has since been resolved and we are rescanning emails.
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