Outage in Axcient
x360Cloud (formerly CloudFinder) Issue
Resolved Minor
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Outage Details
Components affected
Axcient Google Workspace Restore (EU) Axcient Microsoft 365 Backup (US) Axcient Microsoft 365 Restore (US) Axcient Microsoft 365 Backup (EU) Axcient Microsoft 365 Restore (EU) Axcient x360Cloud Management Portal (US) Axcient x360Cloud Management Portal (EU) Axcient x360Cloud Smart Search (EU) Axcient Google Workspace Restore (US) Axcient x360Cloud Smart Search (US) Axcient Google Workspace Backup (US) Axcient Google Workspace Backup (EU)Latest Updates ( sorted recent to last )
This incident has been resolved.
The implemented fix has been operating as expected, and backups for most affected customers have completed. The remainder are in progress. We are continuing to monitor.
The root cause has been identified and a fix implemented. Backups in the EU region are resuming, and SLAs for all affected customers are expected to return to normal within a few hours. Our team will continue to monitor and update status here.
Backups in the x360Cloud EU region are delayed or not running as scheduled for some customers. Backups may show as in progress or partial. Other aspects of the EU region are functioning normally. The US region is functioning normally. Our SRE and engineering teams are investigating the root cause. Initial investigations show that restoring full backup frequency for all customers may take between 24-48 hours. We'll update this status page with more information throughout this period.
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