Outage in Barracuda Networks

XDR dashboard sign-in: SMS codes not received

Resolved Minor

September 01, 2023 - Started over 2 years ago - Lasted 5 days
Official incident page

Incident Report

Barracuda XDR is currently experiencing an issue with dashboard sign-in: some users' SMS multi-factor authentication codes are not being delivered. We have identified the cause, and our engineers are currently working to resolve the problem. As a workaround, affected users should try the "Didn't receive a code? ... Click here for options" link on the sign-in page, and choose email delivery of the code. We understand this has an impact on your business, and we are working to resolve the issue as quickly as possible. We will provide another update once the issue has been resolved.

Need to monitor Barracuda Networks outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/06/2023 09:07PM

This incident has been resolved.

MONITORING over 2 years ago - at 09/05/2023 01:13PM

We have solved the issue and we are monitoring to ensure the issue does not come back. If you have any additional issues, please reach out to the SOC.

IDENTIFIED over 2 years ago - at 09/01/2023 02:52PM

Barracuda XDR is currently experiencing an issue with dashboard sign-in: some users' SMS multi-factor authentication codes are not being delivered.

We have identified the cause, and our engineers are currently working to resolve the problem.

As a workaround, affected users should try the "Didn't receive a code? ... Click here for options" link on the sign-in page, and choose email delivery of the code.

We understand this has an impact on your business, and we are working to resolve the issue as quickly as possible. We will provide another update once the issue has been resolved.

Latest Barracuda Networks outages

Barracuda XDR – Dashboard datasource visibility issue - 2 days ago

BCAS: Mail processing partial outage in UK region - 4 days ago

Incident Response - Slow email ingestion is limiting search and resulting in error in searching for messages - 5 days ago

Barracuda XDR - Service Disruption on Email events ingestion - 5 days ago

Cloud-to-Cloud Backup slowness - 12 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook