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We continuously monitor the official BetterNow status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last BetterNow outages.
Minor Resolved · 6 months ago · lasted about 5 hours
We are currently investigating this issue.
Minor Resolved · 6 months ago · lasted about 2 hours
We are currently investigating this issue. Our monitoring shows intermittent errors loading images. We are in contact with our upstream providers regarding this issue.
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Minor Resolved · over 1 year ago · lasted 5 months
We are currently investigating this issue.
Minor Resolved · over 1 year ago · lasted 6 months
Problems with MobilePay online
Our payment provider is experiencing problems with MobilePay online transactions. Their status is here: https://status.quickpay.net/incidents/414 This does not affect card transactions or Swish or Vipps
Minor Resolved · over 1 year ago · lasted 6 months
Some transactions processed twice
One of our acquiring partners (Clearhaus) mistakenly processed transactions twice. All transactions (captures, refunds and credits) processed between 2021-10-06 19:00:00 UTC and 2021-10-07 18:59:59 UTC were affected for both Visa and Mastercard, with the exception of Visa credits. Clearhaus is working with Visa and MasterCard to automatically reverse the transactions during the night between Monday and Tuesday. Therefore, you do not need to manually refund any double donations. Clearhaus' incident report is here: https://status.clearhaus.com/incidents/t8z9l54g6tbw
Minor Resolved · over 1 year ago · lasted 6 months
Errors connecting to payment provider (QuickPay)
We are currently investigating this issue.
Minor Resolved · over 1 year ago · lasted 6 months
Intermittent Payment Errors
Some QuickPay payment requests are refused with errors. https://status.quickpay.net/incidents/407 is their status issue for the problem
User-reported problems for BetterNow in the last 12 hours. It's a collection of user reports from different sources.
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