Is BetterNow Down?

BetterNow Status is Operational

Latest BetterNow Outages

Check the stats and details of the latest BetterNow outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
51 Days since last incident

Minor Resolved · about 2 months ago · lasted about 5 hours

Timeout errors

We are currently investigating this issue.

Minor Resolved · about 2 months ago · lasted about 2 hours

Errors loading images

We are currently investigating this issue. Our monitoring shows intermittent errors loading images. We are in contact with our upstream providers regarding this issue.

Minor Resolved · about 1 year ago · lasted 5 months

Connection errors

We are currently investigating this issue.

Minor Resolved · about 1 year ago · lasted 6 months

Problems with MobilePay online

Our payment provider is experiencing problems with MobilePay online transactions. Their status is here: https://status.quickpay.net/incidents/414 This does not affect card transactions or Swish or Vipps

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Minor Resolved · about 1 year ago · lasted 6 months

Some transactions processed twice

One of our acquiring partners (Clearhaus) mistakenly processed transactions twice. All transactions (captures, refunds and credits) processed between 2021-10-06 19:00:00 UTC and 2021-10-07 18:59:59 UTC were affected for both Visa and Mastercard, with the exception of Visa credits. Clearhaus is working with Visa and MasterCard to automatically reverse the transactions during the night between Monday and Tuesday. Therefore, you do not need to manually refund any double donations. Clearhaus' incident report is here: https://status.clearhaus.com/incidents/t8z9l54g6tbw

Minor Resolved · about 1 year ago · lasted 6 months

Errors connecting to payment provider (QuickPay)

We are currently investigating this issue.

Minor Resolved · about 1 year ago · lasted 6 months

Intermittent Payment Errors

Some QuickPay payment requests are refused with errors. https://status.quickpay.net/incidents/407 is their status issue for the problem

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Frequently Asked Questions

Is BetterNow down today?
BetterNow seems to be up and running. We've updated the status 8 minutes ago. There have been 0 incidents in the last 24 hours.
I'm having issues with BetterNow, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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