Is Bigleaf Networks Down? Bigleaf Networks status is operational
Stats for Bigleaf Networks official incidents in the last 30 days
Number of Incidents
0 outages
Since last incident
146 days
Users reports for Bigleaf Networks in the last 12 hours
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Stay on top of Bigleaf Networks's current and past outages
Bigleaf Networks outages in the last 30 days per day
Minor · 5 months ago · lasted about 3 hours
NYC Gateway Cluster: Brief Network Connectivity Disruption
Earlier today, from approximately 11:37 AM - 11:46 AM PT (18:37 - 18:46 UTC), our New York POP experienced a brief network connectivity disruption. During this event, a subset of customers may have experienced a brief increase in latency, jitter, packet loss while their service automatically rerouted traffic to their Backup POP. Affected customers automatically transferred their traffic back to NYC shortly after. We believe the issue has been resolved, however our Engineering team will continue to monitor for any additional anomalies.
Minor · about 1 year ago · lasted 23 minutes
Issues with circuit/site event notification emails
We are currently experiencing issues with our notification system for circuit and site events. It appears that this is due to an incident within Amazon Web Services, where this system is hosted. Notifications for issues may be delayed or not received. Customer network traffic should not be affected, as all customer network traffic runs through our owned-and-operated Cloud Access Network. We will continue to investigate and provide an update this incident as it unfolds.
Minor · about 1 year ago · lasted 1 minute
Dallas and Seattle POP: Isolated Server Events
Today our redundant network experienced multiple events on Tunnel Endpoint Servers within our Dallas and Seattle Gateway Clusters. Customers who were connected through the affected servers automatically failed over to their secondary POP. Our engineering team was automatically alerted and immediately began working to determine the cause of these events and restore the affected servers. When these servers were brought back online, affected customer sites automatically reconnected back to their primary servers. While connected to their secondary POP, affected customers may have experienced an increase in latency and/or packet loss. Our Engineers are actively investigating the cause of these events and we will provide updates as soon as we have additional information.
Minor · over 1 year ago · lasted about 1 hour
Los Angeles POP: Isolated Server Events
Today our redundant network experienced multiple events on two Tunnel Endpoint Servers within our Los Angeles Gateway Cluster. Customers who were connected through the affected servers automatically failed over to their secondary POP. Our engineering team was automatically alerted and immediately began working to determine the cause of the events and restore the affected servers. When these servers are brought back online, affected customer sites will automatically reconnect back to their primary servers. For the duration of this incident, affected customers may experience an increase in latency. Our Engineers are still actively investigating the cause of these events and we will provide updates as soon as we have additional information.
Minor · over 1 year ago · lasted less than a minute
San Jose POP: Isolated Server Failure
Today, our redundant network experienced an isolated server failure within our San Jose (SJC) POP, from ~06:21 - 06:29 GMT. Customers connected through the affected server were automatically transitioned to their secondary POP, and reconnected back to their primary server once it was restored. Our engineering team was automatically alerted and began investigating the issue. As a precautionary measure, we are redistributing customers with primary tunnels on the affected server to other tunnel servers within the POP. During this event, customers with primary tunnels on the affected server may have experienced a slight increase in latency and/or packet loss during the failure, and may experience a similar impact again when their tunnel is migrated to a new primary server. Our engineering team is continuing to investigate root cause.
Minor · over 1 year ago · lasted 6 days
Bigleaf Phone Support Service Interruption
Our phone service provider is currently experiencing issues with inbound calls -- During this time you may be unable to reach Bigleaf support by phone. We are currently awaiting an ETA on repair. If you require immediate assistance, please contact our Support team via email at: support@bigleaf.net and we will do our best to respond to your request as quickly as possible.
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