Is Bigleaf Networks Down?
Bigleaf Networks Status is Operational
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Check the stats and details of the latest Bigleaf Networks outages and issues
Resolved Minor Issues with circuit/site event notification emails
We are currently experiencing issues with our notification system for circuit and site events. It appears that this is due to an incident within Amazon Web Services, where this system is hosted. Notifications for issues may be delayed or not received. Customer network traffic should not be affected, as all customer network traffic runs through our owned-and-operated Cloud Access Network. We will continue to investigate and provide an update this incident as it unfolds.
Resolved Minor Dallas and Seattle POP: Isolated Server Events
Today our redundant network experienced multiple events on Tunnel Endpoint Servers within our Dallas and Seattle Gateway Clusters. Customers who were connected through the affected servers automatically failed over to their secondary POP. Our engineering team was automatically alerted and immediately began working to determine the cause of these events and restore the affected servers. When these servers were brought back online, affected customer sites automatically reconnected back to their primary servers. While connected to their secondary POP, affected customers may have experienced an increase in latency and/or packet loss. Our Engineers are actively investigating the cause of these events and we will provide updates as soon as we have additional information.
Resolved Minor Los Angeles POP: Isolated Server Events
Today our redundant network experienced multiple events on two Tunnel Endpoint Servers within our Los Angeles Gateway Cluster. Customers who were connected through the affected servers automatically failed over to their secondary POP. Our engineering team was automatically alerted and immediately began working to determine the cause of the events and restore the affected servers. When these servers are brought back online, affected customer sites will automatically reconnect back to their primary servers. For the duration of this incident, affected customers may experience an increase in latency. Our Engineers are still actively investigating the cause of these events and we will provide updates as soon as we have additional information.
Resolved Minor San Jose POP: Isolated Server Failure
Today, our redundant network experienced an isolated server failure within our San Jose (SJC) POP, from ~06:21 - 06:29 GMT. Customers connected through the affected server were automatically transitioned to their secondary POP, and reconnected back to their primary server once it was restored. Our engineering team was automatically alerted and began investigating the issue. As a precautionary measure, we are redistributing customers with primary tunnels on the affected server to other tunnel servers within the POP. During this event, customers with primary tunnels on the affected server may have experienced a slight increase in latency and/or packet loss during the failure, and may experience a similar impact again when their tunnel is migrated to a new primary server. Our engineering team is continuing to investigate root cause.
Resolved Minor Bigleaf Phone Support Service Interruption
Our phone service provider is currently experiencing issues with inbound calls -- During this time you may be unable to reach Bigleaf support by phone. We are currently awaiting an ETA on repair. If you require immediate assistance, please contact our Support team via email at: [email protected] and we will do our best to respond to your request as quickly as possible.
Bigleaf Networks Components Status
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Frequently Asked Questions
- Is Bigleaf Networks down today?
- Bigleaf Networks seems to be up and running. We've updated the status 6 minutes ago.
- I'm having issues with Bigleaf Networks, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Bigleaf Networks is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Bigleaf Networks has issues.
- Why use IsDown?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Can't find a service/integration?
- Just contact us, and we'll add it ASAP.
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