Outage in Bloomreach

Partial Feed Indexing Delays

Resolved Minor
February 08, 2022 - Started over 3 years ago - Lasted about 2 months
Official incident page

Incident Report

Dear Customer, We are currently experiencing a delay in the feed processing. Our teams are busy investigating the situation and mitigating it as soon as possible. The anticipated time for resolution is about 4 hours. We apologize for the inconvenience caused. We will keep you informed on an hourly basis. Kind regards, Bloomreach Support team

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 02/08/2022 02:41PM

Dear Customer,

Although the issue is resolved, we are currently experiencing a delay in the feed processing. Our team is addressing that right now.
We will keep you posted on the status.

Kind regards,
Bloomreach Support team

INVESTIGATING over 3 years ago - at 02/08/2022 12:27PM

Dear Customer,

The feed processing challenge is resolved by Engineering. Bloomreach does appreciate your patience and partnership while we worked on this.

Thanks and Best Regards,
Bloomreach Support Team

INVESTIGATING over 3 years ago - at 02/08/2022 09:53AM

Dear Customer,

Our team has made progress into the root cause of the incident and is working on mitigation. We now see reduced errors with the service involved, but the resolution is still in progress.

We will keep you posted on further developments.

Kind regards,
Bloomreach Support team

INVESTIGATING over 3 years ago - at 02/08/2022 07:26AM

Dear Customer,

We are currently experiencing a delay in the feed processing. Our teams are busy investigating the situation and mitigating it as soon as possible.

The anticipated time for resolution is about 4 hours.

We apologize for the inconvenience caused. We will keep you informed on an hourly basis.

Kind regards,
Bloomreach Support team

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