Outage in Bold Commerce

Merchants unable to perform returns through Shopify for Bold Checkout

Resolved Minor

January 27, 2023 - Started about 1 year ago - Lasted about 1 month
Official incident page

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Outage Details

We are currently working with our partners at Shopify on an issue where merchants utilizing Bold Checkout on Shopify are receiving a 404 error when attempting to refund an order through the Shopify admin. Refunds can be completed without issue through the Bold Checkout application admin panel as a workaround to this. This does not impact the ability to place/complete orders or cause any front-end user experience issues - only refunds.

Components affected

Bold Commerce Bold Checkout

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/28/2023 06:35PM

A fixed has been implemented for this issue and has been tested and confirmed that users who were receiving a 404 error are able to refund orders successfully via the Shopify admin panel without issue.

INVESTIGATING about 1 year ago - at 01/27/2023 08:44PM

We are currently working with our partners at Shopify on an issue where merchants utilizing Bold Checkout on Shopify are receiving a 404 error when attempting to refund an order through the Shopify admin.

Refunds can be completed without issue through the Bold Checkout application admin panel as a workaround to this.

This does not impact the ability to place/complete orders or cause any front-end user experience issues - only refunds.

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Investigation with Bold Commerce API and Subscriptions - 2 months ago

Delay in Processing Checkout Orders - 3 months ago

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