Outage in Braze

Email Events Delay

Resolved Minor
February 28, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Sparkpost, an Email Service Provider of Braze, is reporting intermittent slowness on their Events API (https://status.sparkpost.com/incidents/11z00h299j3m) for the EU region. Braze is experiencing delays in processing email events of 1-2 hours (e.g. deliveries, clicks, opens) in the EU01 and EU02 Clusters. Emails are still being delivered as expected and are not impacted by this. This is impacting only the reporting of email events.
Components affected
Braze Currents Braze Data Processing

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/28/2023 09:51PM

Our vendor, Sparkpost, has updated their statuspage to confirm that this incident has been resolved.

MONITORING over 2 years ago - at 02/28/2023 08:30PM

Sparkpost, an Email Service Provider of Braze, is reporting intermittent slowness on their Events API (https://status.sparkpost.com/incidents/11z00h299j3m) for the EU region. Braze is experiencing delays in processing email events of 1-2 hours (e.g. deliveries, clicks, opens) in the EU01 and EU02 Clusters. Emails are still being delivered as expected and are not impacted by this. This is impacting only the reporting of email events.

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