Braze experienced a third-party issue that caused Agent Console auto models to error for 44 minutes. The engineering team identified the root cause and deployed a fix that restored functionality. Following continued monitoring, the Agent Console auto models remained stable and the incident was resolved.
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Following continued monitoring by our engineers, Agent Console auto models have remained stable. This incident is now resolved.
Our engineering team have released a fix and Agent Console auto models are now recovering. We are continuing to monitor the situation.
We have identified a third party issue causing Agent Console auto models to error. Our engineering team is actively working to remediate the issue.
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