Outage in Braze
US05 Processing Latency
Resolved MinorIncident Report
Summary AI Generated
Braze US05 customers experienced latency in campaign/canvas processing, data processing, and message sending for 1.2 hours due to an AWS upstream provider issue in the US-EAST-1 region. The incident also caused intermittent dashboard navigation errors during the outage. Braze implemented a fix to mitigate the AWS availability zone impact, restoring normal latency and error rates across all services.
Starting at 11:45 PM ET, Braze customers on our US05 have been experiencing latency across campaign/canvas processing, data processing, and message sending due to an ongoing issue with an upstream provider (AWS).
We are working on a fix.
Please see https://health.aws.amazon.com/health/status for more details.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/08/2026 05:47AM
Latency and error rates have remained at normal levels for all services, post-implementation of our fix, and this incident is resolved.
We will continue to monitor the overall system health until AWS reports full recovery.
Please see https://health.aws.amazon.com/health/status for more details.
MONITORING
3 days ago - at 05/08/2026 05:32AM
We have implemented a fix to mitigate the impact of the ongoing AWS incident in Availability Zone (use1-az4) in the US-EAST-1 region.
At this point, latency and error rates have returned to normal levels for all services.
Additionally, AWS is reporting early signs of recovery. Please see https://health.aws.amazon.com/health/status for more details.
IDENTIFIED
3 days ago - at 05/08/2026 05:04AM
We are continuing to experience delays in Campaign & Canvas Processing, Data Processing, and Message Sending. Additionally, Dashboard navigation is intermittently erroring. We are continuing to work on a fix while we await updates from AWS.
Please see https://health.aws.amazon.com/health/status for more details.
IDENTIFIED
3 days ago - at 05/08/2026 04:35AM
Starting at 11:45 PM ET, Braze customers on our US05 have been experiencing latency across campaign/canvas processing, data processing, and message sending due to an ongoing issue with an upstream provider (AWS).
We are working on a fix.
Please see https://health.aws.amazon.com/health/status for more details.
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