Outage in Braze
US Email Events Delay
Resolved MinorIncident Report
Sparkpost, an Email Service Provider of Braze, is reporting intermittent slowness on their Events API (https://status.sparkpost.com/incidents/d9mspnc0z15p) for the US region. Braze is experiencing delays in processing email events of 1-2 hours (e.g. deliveries, clicks, opens) in all US Clusters. Emails are still being delivered as expected and are not impacted by this. This is affecting only the reporting of email events.
Components affected
Braze Data Processing Braze Data Processing Braze Data Processing Braze Data Processing Braze Data Processing Braze Data Processing Braze Currents Braze Currents Braze Currents Braze Currents Braze Currents Braze CurrentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 03/07/2023 10:45PM
Our vendor, Sparkpost, has updated their statuspage to confirm this incident has been resolved.
MONITORING
over 3 years ago - at 03/07/2023 09:38PM
Sparkpost has implemented a fix and is continuing to monitor at this time. (https://status.sparkpost.com/incidents/d9mspnc0z15p)Braze US clusters are no longer experiencing delays as a result of this issue.
MONITORING
over 3 years ago - at 03/07/2023 04:44PM
Sparkpost, an Email Service Provider of Braze, is reporting intermittent slowness on their Events API (https://status.sparkpost.com/incidents/d9mspnc0z15p) for the US region. Braze is experiencing delays in processing email events of 1-2 hours (e.g. deliveries, clicks, opens) in all US Clusters. Emails are still being delivered as expected and are not impacted by this. This is affecting only the reporting of email events.
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Issue Impacting US 01 and US 03 - about 2 months ago
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