Outage in Braze

US Email Events Delay

Resolved Minor
March 07, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

Sparkpost, an Email Service Provider of Braze, is reporting intermittent slowness on their Events API (https://status.sparkpost.com/incidents/d9mspnc0z15p) for the US region. Braze is experiencing delays in processing email events of 1-2 hours (e.g. deliveries, clicks, opens) in all US Clusters. Emails are still being delivered as expected and are not impacted by this. This is affecting only the reporting of email events.
Components affected
Braze Data Processing Braze Data Processing Braze Data Processing Braze Currents Braze Currents Braze Currents Braze Data Processing Braze Data Processing Braze Currents Braze Currents Braze Currents Braze Data Processing

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/07/2023 10:45PM

Our vendor, Sparkpost, has updated their statuspage to confirm this incident has been resolved.

MONITORING over 2 years ago - at 03/07/2023 09:38PM

Sparkpost has implemented a fix and is continuing to monitor at this time. (https://status.sparkpost.com/incidents/d9mspnc0z15p)Braze US clusters are no longer experiencing delays as a result of this issue.

MONITORING over 2 years ago - at 03/07/2023 04:44PM

Sparkpost, an Email Service Provider of Braze, is reporting intermittent slowness on their Events API (https://status.sparkpost.com/incidents/d9mspnc0z15p) for the US region. Braze is experiencing delays in processing email events of 1-2 hours (e.g. deliveries, clicks, opens) in all US Clusters. Emails are still being delivered as expected and are not impacted by this. This is affecting only the reporting of email events.

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