Outage in Braze

Issue impacting SparkPost email open and click metrics across US clusters

Resolved Minor
February 23, 2024 - Started 2 months ago - Lasted 1 day
Official incident page

Need to monitor Braze outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Braze, and never miss an outage again.
Start Free Trial

Outage Details

Customers may see inaccurate data for email open and click metrics for emails sent via vendor SparkPost. We are currently experiencing delays in receiving email engagement metrics from SparkPost. It has been identified that SparkPost is experiencing an outage across its US region which has impacted Braze, we actively working with them to process the delayed events as soon as possible SparkPost Incident: https://status.sparkpost.com/incidents/s9xht1r0f59c
Components affected
Braze Data Processing Braze Data Processing Braze Data Processing Braze Data Processing Braze Data Processing
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/24/2024 07:40PM

All historical email engagement metrics from SparkPost were available as of 1:25pm ET. Braze has validated full recovery and consider this incident resolved.

SparkPost Incident: https://status.sparkpost.com/incidents/s9xht1r0f59c

MONITORING 2 months ago - at 02/23/2024 11:22PM

Our ESP vendor SparkPost has begun recovery of historical open and click events and Braze is observing recovery across US clusters. We will continue to work with SparkPost on processing all remaining events as soon as they become available.

SparkPost Incident: https://status.sparkpost.com/incidents/s9xht1r0f59c

IDENTIFIED 2 months ago - at 02/23/2024 05:26PM

Customers may see inaccurate data for email open and click metrics for emails sent via vendor SparkPost.

We are currently experiencing delays in receiving email engagement metrics from SparkPost. It has been identified that SparkPost is experiencing an outage across its US region which has impacted Braze, we actively working with them to process the delayed events as soon as possible

SparkPost Incident: https://status.sparkpost.com/incidents/s9xht1r0f59c

Latest Braze outages

Issue impacting US clusters - 4 days ago
Elevated errors on EU01 Dashboard and SDK data collection - 7 days ago
REST and Dashboard Increased Errors in EU02 - 8 days ago
Latency affecting Currents - 9 days ago
Issue impacting Braze Dashboard for users in South Asia - 10 days ago

The easiest way to monitor Braze and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3155 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE