Outage in Brightpearl

Amazon orders aren't currently downloading into Brightpearl

Resolved Major
September 15, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating reports of Amazon orders not downloading from Amazon into Brightpearl. This issue has been raised with our Engineering Team and is being investigated as an urgent priority issue. We will post any further updates to this page. Apologies for any inconvenience this may cause.
Components affected
Brightpearl Amazon
Latest Updates ( sorted recent to last )
IDENTIFIED over 1 year ago - at 09/15/2022 10:18AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 09/15/2022 08:32AM

We are currently investigating reports of Amazon orders not downloading from Amazon into Brightpearl.

This issue has been raised with our Engineering Team and is being investigated as an urgent priority issue.

We will post any further updates to this page. Apologies for any inconvenience this may cause.

Latest Brightpearl outages

Slow Loading Times - about 1 year ago
Slow performance - over 1 year ago

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