Outage in Brightpearl
Delay in Shopify orders downloading into Brightpearl
Resolved Minor
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Outage Details
Components affected
Brightpearl ShopifyLatest Updates ( sorted recent to last )
The download delay issue between Shopify and Brightpearl has been resolved. We apologize for any inconvenience this may have caused.
We have located the cause of the download delay between Shopify and Brightpearl. We believe the connector is fully functional now and all orders are downloading in real time as expected. If you are still experiencing issues, please reach out to the support team via our help center. We apologize for any inconvenience this issue may have caused.
We are currently seeing a 30 minute to 1 hour delay in Shopify orders downloading into Brightpearl. Orders are eventually coming in, but delayed. We are investigating the cause now and will update here when we have identified the source of the issue and begin a fix.
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