Is CareHQ Down? Check current status

Check if CareHQ is down, official outages, user-reported issues, and outages map.

Current CareHQ status

CareHQ is working normally

Updated from CareHQ official status page a few minutes ago

CareHQ not working for you?

CareHQ service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
CareHQ Outage Map

View CareHQ Reports Map

Track CareHQ on your status page

  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

Try IsDown risk-free 14-day free trial · No credit card required

CareHQ recent outages and downtime history

IsDown has tracked 13 incidents since started monitoring CareHQ status in July 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official CareHQ outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
05:30 AM EDT
Minor
Indicident at Twilio effect SMS, WhatsApp and voice functionality
Our service provider for SMS, WhatsApp and voice calls (Twilio), is currently experiencing an out...
about 4 hours
Jun 16, 2025
06:23 AM EDT
Minor
Issue sending emails
We are currently experiencing an issue sending emails through CareHQ. We are working to identify ...
about 1 hour
Oct 17, 2024
10:14 AM EDT
Minor
Email delivery from CareHQ is delayed
Our email service Mailgun is currently experiencing an issue which is delaying the delivery of em...
about 4 hours
Aug 16, 2024
04:32 PM EDT
Major
Service CareHQ API seems to be down
According to our monitoring system this service has become unresponsive, we're investigating.
22 minutes
May 30, 2023
08:00 PM EDT
Minor
Degraded performance
Ongoing
Mar 19, 2023
08:00 PM EDT
Major
Intermittent connectivity
Ongoing
Oct 09, 2022
08:00 PM EDT
Major
File uploads and PDF downloads unavailable
Ongoing
Aug 10, 2022
08:00 PM EDT
Minor
Public website SSL cert showing as out of date
Ongoing
Jul 20, 2022
08:00 PM EDT
Minor
Intermittent issues sending automatic reminder SMS messages to care seekers
Ongoing
Apr 05, 2022
08:00 PM EDT
Minor
Connectivity issues
Ongoing
Sign up to check more outage history

Looking to track CareHQ outages?

  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

Try IsDown risk-free 14-day free trial · No credit card required

User comments about CareHQ status

See what users are saying about CareHQ issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

No comments yet

CareHQ components or services current status

Component Status
CareHQ OK
IsDown Logo

The Status Page Aggregator Built for IT Teams

Unified vendor dashboard

4522+ third-party services available to monitor

Early Outage Detection

Alerts 30+ minutes before official updates

Stop the Support Flood

Cut "is it down?" tickets by 80%

Start Monitoring Today
14-day free trial • No credit card required

CareHQ is a virtual healthcare service providing online consultations with doctors and healthcare professionals via video call.

Monitoring CareHQ since July 2023

Need help? Try here:
Reach out in social media at X account.
Support at website.
Check their status page.

2 incidents in 2025

How to monitor the status of CareHQ and all your dependencies?

IsDown is a status page aggregator that monitors if CareHQ and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when CareHQ, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors CareHQ?

IsDown monitors CareHQ health in almost real-time

Every few minutes we go to the status page of CareHQ (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of CareHQ's 1 component. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in CareHQ, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from CareHQ and other services.

What you get when monitoring CareHQ with IsDown

Track CareHQ incidents and downtimes by severity

IsDown checks CareHQ official status page for major/minor outages or downtimes. A major outage is when CareHQ experiences a critical issue that severely affects one or more services/regions. A minor incident is when CareHQ experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a CareHQ outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with CareHQ

CareHQ and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of CareHQ outages and downtimes

IsDown collects all information from the outages published in CareHQ status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the CareHQ outages that impact your business

IsDown monitors CareHQ and all their 1 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor CareHQ but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor CareHQ and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

Start Monitoring for Free

Get notified imediatelly when there's an issue with CareHQ or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from CareHQ and other services.

Start Monitoring for Free

Send outage information from CareHQ and other services to your tools

IsDown integrates with 20+ tools. Connect the status of CareHQ and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

Start Monitoring for Free

Share CareHQ status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is CareHQ down?'

Start Monitoring for Free

CareHQ Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect CareHQ outages, IsDown monitors CareHQ's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official CareHQ status page monitoring with real-time incident details.
Monitor 4,522+ services including CareHQ in a single dashboard.
Instant CareHQ outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of CareHQ official status and user-reported issues.
Maintenance feed for CareHQ
Granular alerts filtering by CareHQ components and regions.
Start Monitoring CareHQ with IsDown

14-day free trial • No credit card required

Frequently Asked Questions

Is CareHQ down today?

CareHQ isn't down. You can check CareHQ status and incident details on the top of the page. IsDown continuously monitors CareHQ official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current CareHQ status?

CareHQ is currently operational. You can check CareHQ status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a CareHQ outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is CareHQ down today or just slow?

Currently there's no report of CareHQ being slow. Check on the top of the page if there are any reported problems by other users.

How are CareHQ outages detected?

IsDown monitors the CareHQ official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is CareHQ having an outage right now?

CareHQ last outage was on October 20, 2025 with the title "Indicident at Twilio effect SMS, WhatsApp and voice functionality"

How to check if CareHQ is down?

Why use IsDown to monitor CareHQ instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor CareHQ and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring CareHQ?

IsDown and DownDetector help users determine if CareHQ is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about CareHQ's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Ready to monitor CareHQ and all your external dependencies?

Start Monitoring in 5 minutes

14-day free trial · No credit card required · No code required