Outage in Central 1

INC146053 – CRA Tax Bill Payment Delay

Resolved Major

July 09, 2022 - Started almost 2 years ago - Lasted 1 minute
Official incident page

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Outage Details

Central 1 has been notified by the CRA that they are having problems accepting CRA bill payments today. The CRA will honor the original payment date, but the member's CRA account won't be updated until they receive our EDI files. The member would see no impact to their online banking account as the payment would have been debited and appeared to have been successful. Only if they checked their CRA account they would see that the funds were not applied. We will provide an update when available from the CRA. Central 1 Support - Support@central1.com - 1.888.889.7878, option 1

Components affected

Central 1 Business Payments (CRA) Central 1 Critical/High Priority Incident Alert

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 07/09/2022 12:56AM

Central 1 has been notified by the CRA that they are having problems accepting CRA bill payments today.

The CRA will honor the original payment date, but the member's CRA account won't be updated until they receive our EDI files.

The member would see no impact to their online banking account as the payment would have been debited and appeared to have been successful. Only if they checked their CRA account they would see that the funds were not applied.

We will provide an update when available from the CRA.

Central 1 Support - Support@central1.com - 1.888.889.7878, option 1

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