Outage in Central 1

INC200050 - Incoming\Outgoing wires incident

Resolved Major
April 28, 2025 - Started 11 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Central 1 currently cannot process incoming or outgoing wires. We have engaged our technical partners in the investigation of this high-priority incident. An update will be provided to you at 7 a.m. PT (10 a.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/28/2025 07:17PM

The outgoing wires that were not released this morning have now been processed.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

MONITORING 11 days ago - at 04/28/2025 05:08PM

We continue to work with our technical partner to release the outgoing wires sent before the fix at 7 a.m. PT (10 a.m. ET) this morning.

An update will be provided to you at 1 p.m. PT (3 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

MONITORING 11 days ago - at 04/28/2025 04:06PM

Our technical partner continues to manually release the outgoing wires sent prior to the wires fix this morning.

All incoming and new outgoing wires are processing.

An update will be provided to you at 11 a.m. PT (1 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED 11 days ago - at 04/28/2025 03:08PM

Incoming wires and new outgoing wires are now processing.

We are working with our technical partner to get 81 outgoing wires sent prior to the fix released for processing.

An update will be provided to you at 9 a.m. PT (12 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING 11 days ago - at 04/28/2025 02:13PM

Incoming wires are now processing. We continue to experience an issue with outgoing wires.

We are working with our technical partner and will let you know as soon as the outgoing wires start processing.

An update will be provided to you at 8 a.m. PT (11 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING 11 days ago - at 04/28/2025 12:58PM

Central 1 currently cannot process incoming or outgoing wires.

We have engaged our technical partners in the investigation of this high-priority incident.

An update will be provided to you at 7 a.m. PT (10 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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