INC200385 – Online banking and e-Transfer service degradation

Login issues and other UCP services were resolved at 4:16 p.m. PT (7:16 p.m. ET).

Interac was able to recover their e-Transfer service allowing Central 1 to restore service at 5:08 p.m. PT (5:08 p.m. ET).

The incident has been resolved, and Central 1 will work with Interac on the postmortems root cause analysis to mitigate these types of events.

Central 1 has disabled our connections to Interac. All other services have recovered. e-Transfers will remain offline until Interac advises that the e-Transfer service has recovered. Central 1 will then re-enable the feature.

Next update by 5:45 p.m. PT (8:45 p.m. ET) or sooner.

The root cause of the incident is an incident with Interac. Technical teams are working to disable the connections to Interac to relieve pressure which will allow Digital Banking, Remote Deposit, RSA, and PSD services to recover.

Next update by 5:30 p.m. PT (8:30 p.m. ET) or sooner.

Central 1 is experiencing a degradation in services starting at 3:15 p.m. PT (6:15 p.m. ET).

Digital Banking Login via OAuth or OIDC is degraded, as well as legacy login with Increased Auth fail-closed.

e-Transfer and Remote Deposit services are also degraded for all customers during this time.

Technical teams are engaged to restore service as quickly as possible.

Central 1 – Support@centrral1.com | DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2