INC200663 – Wires Service Degradation including the Wires API

The wires degradation incident has been resolved, and all wires are now sending and being received through our services without delays. Wires created in PS Wires during the incident have been processed.

Additionally, there was an impact to some of our customers remote deposit capture (Deposit Anywhere) service between 8:10 to 9:10 a.m. PT (11:10 a.m. to 12:10 p.m. ET). Members would have seen an error knowing that their was a deposit issue.

Central 1 will continue to monitor our services to ensure stability and prioritize the postmortem within the next two weeks.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

We continue to triage the ongoing wires disruption. We have isolated the root cause of the disruption and are working to restore full service.
Wires can still be created and reviewed in PS-Wires, however they will not be processed until this issue is resolved.

Central 1 can also receive external wires into our environment but cannot process them for our clients to accept until this matter is resolved.

An update to this incident will be provided by 11:30 a.m. PT (2:30 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Please be advised that Central 1 is experiencing wires processing degradation, preventing the completion of send/receive wires; wires can still be created and reviewed in PS-Wires. The wires API is failing due to a processing error.

We are actively investigating to restore full wire service and will provide an update by 10:30 a.m. PT (1:30 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1