Please be advised that another workaround has been discovered. Members can add an e-Transfer recipient via the Mobile App outside the send e-Transfer flow. The member does not need to access desktop to work around the incident. Incident can be reproduced in the following scenario: 1. Member has an empty e-Transfer contact list. 2. Member goes to send an e-Transfer in the Mobile App. 3. Member tries to add an e-Transfer contact as part of the Send flow. 4. Error is displayed that the service is unavailable. Adding a contact outside this flow in either the Mobile App or on Desktop will work around the incident. C1 is working on a core fix, and it should be available in the next release.
We are continuing to work on a fix for this issue.
Please be advised, an incident was introduced with release 670 on August 24th. If a member does not have any existing Interac e-Transfer contacts, and tries to send an e-Transfer via Mobile App, then the Mobile App will return an error. This issue should only affect a small number of members; new members, members with new PANs that were not migrated via PAN Migration or PSD PAN Change, or members that have manually removed all their e-Transfer contacts. The work around is to add at least one e-Transfer recipient via Desktop. Central 1 is actively investigating a fix and will provide an update tomorrow, September 1 by 10 A.M. PT (1 P.M. ET). Central 1 - [email protected] - 1.888.889.7878, option 2
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