Alert! - INC147899 - Error sending e-Transfers on Mobile App

Please be advised that another workaround has been discovered. Members can add an e-Transfer recipient via the Mobile App outside the send e-Transfer flow. The member does not need to access desktop to work around the incident.

Incident can be reproduced in the following scenario:

1. Member has an empty e-Transfer contact list.
2. Member goes to send an e-Transfer in the Mobile App.
3. Member tries to add an e-Transfer contact as part of the Send flow.
4. Error is displayed that the service is unavailable.

Adding a contact outside this flow in either the Mobile App or on Desktop will work around the incident.

C1 is working on a core fix, and it should be available in the next release.

We are continuing to work on a fix for this issue.

Please be advised, an incident was introduced with release 670 on August 24th. If a member does not have any existing Interac e-Transfer contacts, and tries to send an e-Transfer via Mobile App, then the Mobile App will return an error.

This issue should only affect a small number of members; new members, members with new PANs that were not migrated via PAN Migration or PSD PAN Change, or members that have manually removed all their e-Transfer contacts.

The work around is to add at least one e-Transfer recipient via Desktop.

Central 1 is actively investigating a fix and will provide an update tomorrow, September 1 by 10 A.M. PT (1 P.M. ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2