Outage in Central 1

Alert! - INC204145 - Prev-Comp-Test (PCT) environment server error

Resolved Minor
June 27, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Please advise that we are currently experiencing a server error in the Prev-Comp-Test (PCT) environment. Our team is actively investigating to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved and working toward resolving the issue. An update will be sent out by 1:00 p.m. PT ( 4:00 p.m. ET) or sooner if the server error has been resolved. DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 INTERAC e-Transfers® (EMT)
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 06/27/2025 06:09PM

The incident has been fully resolved. Our team has worked diligently to address the issue, and all systems and services are now functioning as expected.
Thank you for your support and understanding as we worked towards a resolution.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INVESTIGATING 4 days ago - at 06/27/2025 05:37PM

Please advise that we are currently experiencing a server error in the Prev-Comp-Test (PCT) environment.
Our team is actively investigating to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

An update will be sent out by 1:00 p.m. PT ( 4:00 p.m. ET) or sooner if the server error has been resolved.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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