INC203813 - Teamsite 20 updates not showing in production

Production publishing issues with Teamsite 20 CCpro and eStudio services have been restored. You may proceed with submitting your workflows. OpenText will update us with a root cause analysis. Thank you.

Investigation continues, there are no further updates at this time but we're actively working with our vendor towards a resolution. Central 1 will provide our next update at 6 p.m. PT (9 p.m. ET) or sooner if service is restored.

The OpenText networking team is continuing to work on restoring production publishing, as they are currently unable to establish a connection to Central 1.

Central 1 will provide our next update by 4 p.m. PT ( 7 p.m. ET) or sooner if service is restored.

The Platform team is actively working to restore production publishing.

We’ve raised a high-priority urgent ticket with OpenText's networking team, as it appears they are currently unable to establish a connection to our side.

Central 1 will provide our next update by 2 p.m. PT ( 5 p.m. ET) or sooner if service is restored.

The Platform team is continuing to work on restoring production publishing.

Central 1 will provide our next update by 1 p.m. PT ( 4 p.m. ET) or sooner if service is restored.

Please be advised that we are currently experiencing a technical disruption with the Teamsite 20 CCpro and eStudio services. Your website content editors may notice that their rate updates or banner updates are not showing in production after submitting the workflows live. We are actively investigating this issue and working to resolve it as our top priority. An update will be provided by 11:00 a.m. PT (2:00 p.m. ET) or sooner.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option