Outage in Central 1
Resolved - INC204034 - Incoming/outgoing wires not processing
Resolved MinorIncident Report
Due to a security system upgrade completed this morning by a third-party supplier, Central 1 is currently unable to send or receive wires.
The supplier and Central 1 are working diligently to resolve this incident.
The PaymentStream Direct wires application is available for organizations to create wires.
An update for this incident will be posted at 6 a.m. PT (9 a.m. ET) or sooner if it is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/26/2025 06:14PM
Inbound and outbound wires are now processing.
We are working to ensure that all the wires are processed by the end of today.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
INVESTIGATING
10 months ago - at 06/26/2025 04:56PM
Central 1 continues to coordinate with FiServ as they work through their User Interface (UI) issues
An update for this incident will be posted at 11 a.m. PT (2 p.m. ET) or sooner if it is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
INVESTIGATING
10 months ago - at 06/26/2025 04:22PM
Central 1 cannot access Fiserv's Enterprise Payments Platform (EPP) to process inbound and outbound wires.
Fiserv has been able to bring up its servers and is working on Central 1’s connection to EPP.
An update for this incident will be posted at 10 a.m. PT (1 p.m. ET) or sooner if it is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
INVESTIGATING
10 months ago - at 06/26/2025 02:51PM
Central 1’s 3rd party supplier (Fiserv) is working to roll back their security upgrade CHG160513 to resolve this incident.
An update for this incident will be posted at 9:30 a.m. PT (12:30 p.m. ET) or sooner if it is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
INVESTIGATING
10 months ago - at 06/26/2025 01:15PM
Central 1 is not able to send or receive wires.
The 3rd party supplier (Fiserv) is working to resolve this incident.
The PaymentStream Direct wires application is available for organizations to create wires.
An update for this incident will be posted at 7:30 a.m. PT (10:30 a.m. ET) or sooner if it is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
INVESTIGATING
10 months ago - at 06/26/2025 11:40AM
Due to a security system upgrade completed this morning by a third-party supplier, Central 1 is currently unable to send or receive wires.
The supplier and Central 1 are working diligently to resolve this incident.
The PaymentStream Direct wires application is available for organizations to create wires.
An update for this incident will be posted at 6 a.m. PT (9 a.m. ET) or sooner if it is resolved.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
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RESOLVED: INC219484 – Wires Processing Latency - 10 days ago
NC219290 - Outgoing and Incoming wires not processing - 14 days ago
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