Outage in Central 1

Resolved: Alert! PS-Wires ‘Create Return Wire’ feature unavailable INC152588

Resolved Maintenance

January 25, 2023 - Started about 1 year ago - Lasted about 15 hours
Official incident page

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Outage Details

Currently the PS-Wires ‘Create Return Wire’ feature is returning a “There was an error processing your request” error. Central 1 is working with the team to deploy a fix this evening at 7 p.m. PT (10 p.m. ET). If you have any questions please contact our tracing desk - mts_tracing@central1.com email, phone# 604 737 5040 Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Wire Transfers

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/26/2023 02:07PM

The fix deployed to the wires ‘Create Return Wire’ feature in PaymentStream Direct was successful.

Please process any wire returns that your organization could not yesterday.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED about 1 year ago - at 01/25/2023 11:29PM

Currently the PS-Wires ‘Create Return Wire’ feature is returning a “There was an error processing your request” error.

Central 1 is working with the team to deploy a fix this evening at 7 p.m. PT (10 p.m. ET).

If you have any questions please contact our tracing desk - mts_tracing@central1.com email, phone# 604 737 5040

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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