Outage in Central 1
Alert! INC152835 – RSA Service Slowness Impacts to Online Banking
Resolved Minor
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Outage Details
Please note that we are currently experiencing an intermittent service issue with clients where Increased Authentication/2SV login may be latent, and services like left navigation menus may fail loading. In Forge 2, this is also causing intermittent issues with the left Nav loading and transactional 2SV failing.
Central 1 is completing a reboot of our RSA services. We are actively investigating and an update will be provided by or before 10:30 a.m. PT (1:30 p.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 Critical/High Priority Incident Alert Central 1 Increased Authentication & Risk Engine (RSA)Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 02/02/2023 01:15AM
RSA service performance has returned to normal. A post mortem will be provided in the next few weeks.
MONITORING
over 2 years ago - at 02/01/2023 10:10PM
RSA service performance has stabilized. Central 1 will continue to triage as there are still some reports of intermittent performance degradation. Users who encounter errors should be able to try again. We continue to investigate and will provide another update by 5:00 p.m. PT (8:00 p.m. ET).
MONITORING
over 2 years ago - at 02/01/2023 08:45PM
RSA service performance has stabilized. Central 1 will continue to triage as there are still some reports of intermittent performance degradation. Users who encounter errors should be able to try again. We continue to investigate and will provide another update by 2:00 p.m. PT (5:00 p.m. ET).
MONITORING
over 2 years ago - at 02/01/2023 07:48PM
Since RSA services were restarted we have observed performance stabilizing. Central 1 will continue to triage as there are still some reports of intermittent performance degradation. We continue to investigate and will provide another update by 12:45 p.m. PT (3:45 p.m. ET).
IDENTIFIED
over 2 years ago - at 02/01/2023 06:34PM
We are continuing to restore service stability and will stay engaged with root cause analysis throughout the day.
We will provide our next update by 11:30 a.m. PT (2:30 p.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
INVESTIGATING
over 2 years ago - at 02/01/2023 05:37PM
Please note that we are currently experiencing an intermittent service issue with clients where Increased Authentication/2SV login may be latent, and services like left navigation menus may fail loading. In Forge 2, this is also causing intermittent issues with the left Nav loading and transactional 2SV failing.
Central 1 is completing a reboot of our RSA services. We are actively investigating and an update will be provided by or before 10:30 a.m. PT (1:30 p.m. ET).
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
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