Outage in Citrix ShareFile

Citrix Files (powered by ShareFile) customers may be experiencing issues…

Resolved Major
October 14, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Impact: Citrix Files customers may be experiencing issues accessing the ShareFile login page. Current Status: Citrix Engineering is actively investigating the issue and working towards mitigation. Next Steps: We will share an update within the next hour.
Components affected
Citrix ShareFile ShareFile®
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 10/14/2022 09:12PM

Impact:
Citrix Files customers were experiencing issues accessing the ShareFile login page.

Current Status:
Citrix Engineering has mitigated the issue and will continue to monitor the service.

Next Steps:
We will share an update within the next hour.

IDENTIFIED over 2 years ago - at 10/14/2022 08:58PM

Impact:

Citrix Files customers may be experiencing issues accessing the ShareFile login page.

Current Status:
Citrix Engineering has identified the issue impacting customers and is actively working towards mitigation.

Next Steps:
We will share an update within the next hour.

INVESTIGATING over 2 years ago - at 10/14/2022 08:10PM

Impact:
Citrix Files customers may be experiencing issues accessing the ShareFile login page.

Current Status:
Citrix Engineering is actively investigating the issue and working towards mitigation.

Next Steps:
We will share an update within the next hour.

Latest Citrix ShareFile outages

Some customers may experience issues logging in or using ShareFile - 5 days ago
ShareFile customers may be experiencing latency in the application - 6 days ago
Issue accessing the Login Page - 25 days ago
BuyNow & Trial Conversion is currently experiencing technical issue while accepting Credit Cards payments - about 1 month ago
Consolidated notifications not being sent out - about 2 months ago

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