Outage in Citrix ShareFile

ShareFile customers may be experiencing latency in the application

Resolved Minor
May 07, 2025 - Started 5 days ago - Lasted 40 minutes
Official incident page

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Outage Details

We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.
Components affected
Citrix ShareFile ShareFile®
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 05/07/2025 08:00PM

We have completed steps to restore stability to the customer experience with ShareFile web and API.
No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/

MONITORING 5 days ago - at 05/07/2025 07:54PM

We are seeing better performance based on team efforts to resolve and are actively monitoring.

INVESTIGATING 5 days ago - at 05/07/2025 07:22PM

We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

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