Outage in Clearhaus

Transaction gateway: Mastercard credit transactions outage

Resolved Minor
June 07, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Mastercard has today updated the requirements for processing credit transactions. The update we have applied in our end is incompatible with Mastercard's update for certain merchant configurations. We are working on resolving the issue. The first impacted Mastercard credit transaction was processed at 2022-06-07T10:13:06Z. No other transaction type is impacted. Please hold off processing Mastercard credit transactions if possible until further notice.
Components affected
Clearhaus Gateway API (gateway.clearhaus.com)
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 06/07/2022 11:52AM

A solution has been deployed.

IDENTIFIED almost 2 years ago - at 06/07/2022 11:09AM

Mastercard has today updated the requirements for processing credit transactions. The update we have applied in our end is incompatible with Mastercard's update for certain merchant configurations. We are working on resolving the issue.

The first impacted Mastercard credit transaction was processed at 2022-06-07T10:13:06Z.

No other transaction type is impacted. Please hold off processing Mastercard credit transactions if possible until further notice.

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