Outage in Codat

QuickBooks Desktop Connector cannot be downloaded in Production

Resolved Minor
May 11, 2022 - Started almost 2 years ago - Lasted 15 minutes
Official incident page

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Outage Details

We are actively investigating an issue preventing clients from onboarding new QuickBooks Desktop users in Production. Affected users will notice that the connector download is not starting automatically after selecting the QuickBooks Desktop integration during the Link flow. End-users using our Link Flow also may notice that the Link Flow page becomes blank after the QuickBooks Desktop integration is selected. This incident will be updated as soon as we have identified the issue, and no later than 12:40PM BST.
Components affected
Codat QuickBooks Desktop
Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 05/11/2022 11:00AM

We have identified the cause of the incident and are currently implementing a fix to remediate the issue.

This incident will be updated as soon as we have successfully tested and rolled out a fix in Production.

INVESTIGATING almost 2 years ago - at 05/11/2022 10:44AM

We are actively investigating an issue preventing clients from onboarding new QuickBooks Desktop users in Production.

Affected users will notice that the connector download is not starting automatically after selecting the QuickBooks Desktop integration during the Link flow. End-users using our Link Flow also may notice that the Link Flow page becomes blank after the QuickBooks Desktop integration is selected.

This incident will be updated as soon as we have identified the issue, and no later than 12:40PM BST.

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