Code42 Status

Resolved Code42 Cloud Authentication Issue

We have identified an issue with the Code42 Cloud affecting console authentication via console.us.code42.com, and are currently investigating the cause. A further update will be posted by 6am CDT.

Resolved Code42 Cloud Storage Issue - USA West

We are investigating issues with storage servers aeb-sea, adh-sea, and dta-sea in our USA West destination that is affecting backup and restore for a subset of users. We will update this incident periodically as we progress in its resolution.

Resolved Maintenance running past defined window

A fix has been implemented and we are monitoring results. Systems impacted include High Risk and Departing Employee lenses.

Resolved Degraded Service for Code42 Cloud Administrative Console

We have detected an issue with our cloud administrative console intermittantly failing to load, and some client logins failing. We are currently investigating and will provide an updated status by 9 AM US Central Time.

Resolved Code42 Cloud User Account Provisioning Issue

We have detected an issue with Code42’s SCIM and UDS integrations, and are investigating the issue. Next update by 5PM US Central Time.

Resolved Code42 Cloud Authentication Issue

We have detected that our cloud administration console is intermittently inaccessible. You may experience issues authenticating into the Code42 console or completing restores at this time. We are actively working to identify and resolve the issue.

Resolved Email Delivery Delays

Our email delivery service, SendGrid, is currently experiencing an outage. During this outage, password reset emails, status reports, and other application emails may be delayed. SendGrid is aware of these issues and is currently investigating. We will provide updates as they become available to us. For the latest information, see their status page at https://status.sendgrid.com/.

Resolved Code42 Cloud Storage Issue - USA West

We are investigating an issue with storage server bcf-sea in our USA West destination that is affecting backup and restore for a subset of users. We will update this incident periodically as we progress in its resolution.

Resolved Code42 Support Ticketing and Community Outage

At 6:54 AM US Central our support ticketing system and community provider, Zendesk, identified a service outage. During this outage, you may have been unable to create new support tickets, view or update existing tickets, or view or create community posts or announcements. As of 9:29 AM US Central, this outage was fully resolved.