Outage in Customer.io

In-app support form is not working

Resolved Minor
September 13, 2022 - Started over 1 year ago - Lasted 15 minutes
Official incident page

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Outage Details

Error when trying to send a message through the in-app form Started: September 13, 2022 Who is affected: Most of our customers are affected. Help tickets are getting through, but our engineers are currently working to provide a fix, and we will update this soon.
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/13/2022 09:28AM

The web app was incorrectly displaying an error when help tickets were submitted. Rest assured that we received all the tickets, despite the error. We have deployed a fix and are monitoring the results. Thanks so much for your patience!

IDENTIFIED over 1 year ago - at 09/13/2022 09:13AM

Error when trying to send a message through the in-app form

Started: September 13, 2022

Who is affected: Most of our customers are affected.

Help tickets are getting through, but our engineers are currently working to provide a fix, and we will update this soon.

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