Outage in DALENYS

INCIDENT PROCESSING P1 | Incident partiel 3DS / 3D Secure partial incident

Resolved Minor
February 15, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

SRM-5648 - Début / Start : 15/02/2023 9h CET - Fin / End : En cours / Ongoing - Catégorie / Category : Production - Processing - Responsabilité / Responsibility : A confirmer / To be confirmed] - Priorité / Priority : P2 Notre système de monitoring a détecté un incident sur les authentifications 3DS L'incident est en cours d'analyse ==============ENGLISH VERSION============== Our monitoring system has detected an incident on the 3DS authentications An investigation is in progress
Components affected
DALENYS API
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/15/2024 11:06AM

SRM-5648
- Début / Start : 15/02/2023 8h30 CET
- Fin / End : 15/02/2023 11h05 CET
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : External
- Priorité / Priority : P1

L'incident est maintenant résolu et le service est totalement rétabli.
L'incident a été requalifié en P1

==============ENGLISH VERSION==============

Incident is now resolved and service restored.
Incident has been requalified as P1

MONITORING 3 months ago - at 02/15/2024 10:56AM

SRM-5648
- Début / Start : 15/02/2023 9h CET
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : External
- Priorité / Priority : P2

Le service reprend et les authentifications 3Ds reviennent à des taux d'acceptation nominale depuis 11h05
Nous continuons à surveiller le service

==============ENGLISH VERSION==============

Service is resuming and 3DS authentications are getting back to nominal accepterance rates since 11.05am.
Service is still under monitoring

IDENTIFIED 3 months ago - at 02/15/2024 10:08AM

SRM-5648
- Début / Start : 15/02/2023 9h CET
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : External
- Priorité / Priority : P2

L'incident a été identifié chez un de nos partenaires.
Nous sommes en contact avec lui et nous vous tiendrons au courant de la résolution

==============ENGLISH VERSION==============

Incident was identified and caused by one of our partners.
We reached our partner and will get back to you as soon as the service is restored

INVESTIGATING 3 months ago - at 02/15/2024 09:48AM

SRM-5648
- Début / Start : 15/02/2023 9h CET
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : A confirmer / To be confirmed]
- Priorité / Priority : P2

Notre système de monitoring a détecté un incident sur les authentifications 3DS
L'incident est en cours d'analyse

==============ENGLISH VERSION==============

Our monitoring system has detected an incident on the 3DS authentications
An investigation is in progress

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