Outage in Dashlane

2FA recovery codes via SMS are not being received by users in the UK and Australia

Resolved Minor
December 06, 2023 - Started over 1 year ago - Lasted 3 months

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Outage Details

We're investigating an issue with SMS not being sent to UK and Australian users when using Dashlane’s reset 2FA page. If you're experiencing this issue, go to our Help Center (bit.ly/3RcVEFi) and start a conversation with our chatbot by selecting the "Chat with bot" icon at the bottom of any page. Thank you for your patience.
Latest Updates ( sorted recent to last )
over 1 year ago - at 12/06/2023 03:42PM

We're investigating an issue with SMS not being sent to UK and Australian users when using Dashlane’s reset 2FA page. If you're experiencing this issue, go to our Help Center (bit.ly/3RcVEFi) and start a conversation with our chatbot by selecting the "Chat with bot" icon at the bottom of any page. Thank you for your patience.

about 1 year ago - at 03/08/2024 04:22PM

The issue with SMS not being sent to UK customers has been resolved. We're working to resolve this issue for the Australia region. If you experience this issue, go to our Help Center (bit.ly/3RcVEFi) and start a conversation with our chatbot at the bottom of any page.

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