Outage in Dashlane

Dashlane services disruption

Resolved Minor
December 14, 2024 - Started 11 months ago - Lasted about 2 hours

Incident Report

Our team identified a disruption of our services preventing customers from using Dashlane's services. We are currently investigating this situation. We appreciate your patience while our team works to resolve this issue. Thank you for your patience.
Components affected
Dashlane Account Creation Dashlane Customer Support Dashlane Paid plans purchase Dashlane Two-factor authentication (2FA) Dashlane Single sign-on (SSO) Dashlane Sharing Dashlane Email notifications Dashlane VPN Dashlane Web app Dashlane Admin Console Dashlane macOS application Dashlane iOS application Dashlane Android application Dashlane Chrome extension Dashlane Firefox extension Dashlane Edge extension Dashlane Sync

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Latest Updates ( sorted recent to last )
11 months ago - at 12/14/2024 03:00PM

Our team identified a disruption of our services preventing customers from using Dashlane's services. We are currently investigating this situation. We appreciate your patience while our team works to resolve this issue. Thank you for your patience.

11 months ago - at 12/14/2024 03:59PM

Dashlane services have been partially recovered. Customers might still experience slowness when using the apps. Thank you for your patience as our team resolves this.

source IsDown Service outage with multiple access issues Reports started about 1 hour before official outage was reported

Users report inability to connect, slow performance, login failures, and 2FA issues, affecting various devices.

Latest Dashlane outages

Website unavailable - about 14 hours ago
Temporary Service Disruption Due to External Services Outage - 10 days ago
Firefox extension is unavailable for new users. Existing users should not be affected - 4 months ago
Account recreation not working for B2B customers - 5 months ago
email.dashlane.com page is unavailable - 5 months ago

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