Outage in Dashlane

The Users Tab in the Admin Console is currently unavailable for some users

Resolved Minor
December 19, 2024 - Started 2 months ago - Lasted 20 days

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Outage Details

We've identified an issue affecting some users' access to the Users tab in the Dashlane Admin Console. Our team is working on a fix, but in the meantime, please try reinstalling the Dashlane extension on your browser as a workaround. Thank you for your patience and understanding.
Components affected
Dashlane Admin Console
Latest Updates ( sorted recent to last )
2 months ago - at 12/19/2024 11:03PM

We've identified an issue affecting some users' access to the Users tab in the Dashlane Admin Console. Our team is working on a fix, but in the meantime, please try reinstalling the Dashlane extension on your browser as a workaround. Thank you for your patience and understanding.

2 months ago - at 12/20/2024 09:10PM

The version containing the fix for this issue, v.6.2451.1, is currently pending approval from the browser app stores to be deployed. We will provide another update once the fix version is available on all browsers.

2 months ago - at 12/23/2024 05:32PM

This issue is now resolved with the release of version v6.2451.1 of the Dashlane browser extension for Chrome and Edge. If the update doesn’t happen automatically, you can reinstall the extension to force it. The Safari and Firefox browser extension versions containing the fix are currently pending approval from the browser app stores to be deployed; we’ll provide another update once these versions are released. Thank you for your patience.

2 months ago - at 12/24/2024 07:07PM

The version containing the fix for this issue, v6.2451.1, has been released for Safari. If the update doesn’t happen automatically, you can reinstall the extension. The Firefox browser extension version containing the fix is currently pending approval from the Mozilla team to be deployed; we’ll provide another update once the version is released. Thank you for your patience.

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