Outage in Datto

Web filtering outage

Resolved Major
December 21, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Users behind routers with web filtering enabled may be unable to access the internet due to an AWS issue impacting the Titan HQ services. Disabling web filtering should return connectivity until the outage is resolved.
Components affected
Datto Routers
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/21/2022 09:57PM

Titan HQ reports that the issue is now resolved. It will be necessary to turn web filtering back on if it was disabled as a temporary fix.

IDENTIFIED over 1 year ago - at 12/21/2022 09:10PM

Users behind routers with web filtering enabled may be unable to access the internet due to an AWS issue impacting the Titan HQ services. Disabling web filtering should return connectivity until the outage is resolved.

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