Outage in Datto

Datto SaaS Protection - Unable To Access Clients On UK Node Gbe2-bfyii-2928

Resolved Major
March 07, 2024 - Started 2 months ago - Lasted about 23 hours
Official incident page

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Outage Details

We are currently aware of a problem where Datto SaaS Protection users in the UK region can experience backup failures and issues accessing clients on gbe2-bfyii-2928. Our Engineering team is investigating the problem and is working towards a resolution. Affected Node : 1. gbe2-bfyii-2928 Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored Subscribe to Datto SaaS Protection on the Status Page for up to date information. You can monitor the current status of this issue at https://status.datto.com/
Components affected
Datto Backupify Backups Datto Backupify SaaS Console Login Datto Backupify Seat Management Datto Backupify SaaS Protection Client Onboarding
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/08/2024 02:40PM

This incident has been resolved.

MONITORING 2 months ago - at 03/07/2024 09:19PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 03/07/2024 03:56PM

We are currently aware of a problem where Datto SaaS Protection users in the UK region can experience backup failures and issues accessing clients on gbe2-bfyii-2928.


Our Engineering team is investigating the problem and is working towards a resolution.


Affected Node :


1. gbe2-bfyii-2928


Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod:

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored


Subscribe to Datto SaaS Protection on the Status Page for up to date information.


You can monitor the current status of this issue at https://status.datto.com/

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