Outage in Datto

Endpoint Backup for PCs, Endpoint Backup with Disaster Recovery, and Datto Backup for Microsoft Azure - Backups may fail due to issues detecting volumes on the Protected System

Resolved Major
April 02, 2024 - Started about 2 months ago - Lasted 16 days
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Datto Backup
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/18/2024 12:37PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/15/2024 10:05PM

We have deployed a fix for Endpoint Backup for PC, Endpoint Backup with Disaster Recovery, and Datto Backup for Microsoft Azure and are monitoring the results.

IDENTIFIED about 1 month ago - at 04/09/2024 09:00PM

We have started deploying a fix to Endpoint Backup for PC nodes. The fix is being deployed in phases and is expected to be fully released by Friday, April 12th.

The fix for Endpoint Backup with Disaster Recovery and Datto Backup for Microsoft Azure devices has been developed and is being tested. Release details will be provided when available.

IDENTIFIED about 2 months ago - at 04/02/2024 08:01PM

We are continuing to work on a fix for this issue.

In the meantime, updating to the latest version of the agent software may help mitigate this problem. The agent installers are available here: https://downloads.datto.com/

IDENTIFIED about 2 months ago - at 04/02/2024 05:37PM

The issue has been identified and a fix is being investigated.

INVESTIGATING about 2 months ago - at 04/02/2024 04:11PM

We are currently investigating this issue.

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