Outage in Dialpad

SMS delivery failures in United States/Canada

Resolved Major
September 28, 2023 - Started 7 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an increase in failed/undelivered SMS messages
Components affected
Dialpad Texting Infrastructure
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/28/2023 11:31PM

SMS delivery is stable and we have seen no further errors during monitoring

MONITORING 7 months ago - at 09/28/2023 10:16PM

SMS delivery rates appear to have returned to normal. We are continuing to monitor for stability and normal message deliverability

MONITORING 7 months ago - at 09/28/2023 08:48PM

SMS delivery rates appear to have returned to normal. We are currently monitoring for stability and normal message deliverability

IDENTIFIED 7 months ago - at 09/28/2023 08:25PM

The issue with failed/undelivered messages has been identified as an industry level issue affecting multiple providers

INVESTIGATING 7 months ago - at 09/28/2023 08:07PM

We are currently investigating an increase in failed/undelivered SMS messages

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