Outage in Dialpad
Some Customers may be experiencing issues with IVR and omnichannel chat
Resolved Major
Need to monitor Dialpad outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Dialpad, and never miss an outage again.
Start Free Trial
Outage Details
We are currently investigating this issue.
Components affected
Dialpad OmnichannelLatest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/07/2025 10:54PM
This incident has been resolved.
MONITORING
8 days ago - at 07/07/2025 08:52PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 days ago - at 07/07/2025 07:56PM
A fix has been implemented. Agents using our OmniChannel solution who are still impacted will need to perform a client side refresh (cmd/crtl and r). https://help.dialpad.com/docs/use-keyboard-shortcuts
If you are experiencing issues with your IVR, please ensure you have configured your default fallback. Instructions can be found here: https://help.dialpad.com/docs/ivr-workflows#fallback-options
IDENTIFIED
8 days ago - at 07/07/2025 07:33PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 07/07/2025 06:45PM
We are currently investigating this issue.
Latest Dialpad outages
Be the First to Know When Vendors Go Down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4400 services available
Integrations with
