Outage in Dialpad
Calls impacted by network hardware issue in Chicago data center
Resolved Major
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Outage Details
Components affected
Dialpad Telephony Infrastructure: Outbound Calls Dialpad Telephony Infrastructure: Inbound CallsLatest Updates ( sorted recent to last )
This incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
The issue is currently mitigated and we are monitoring the situation as well as investigating the root cause.
At 2:30 PM CST (2023-12-18 19:41 UTC) a network router in a Dialpad data center stopped routing packets in a way that did not trigger our fallback mechanism. Active calls for customers with numbers in mid-west and northern US area codes may have had audio problems or complete loss of audio around that time.
We are currently investigating this issue.
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