Outage in Dixa

Degraded performance - Dashboard

Resolved Minor
March 16, 2023 - Started about 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We are experiencing some difficulties with Dashboard not displaying the right numbers. We are investigating the matter. Next update will be at 09:15 CET
Components affected
Dixa Agent Interface
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/17/2023 10:05AM

This incident has been resolved.

MONITORING about 1 year ago - at 03/17/2023 08:33AM

We have been monitoring the issue and since we deployed the fix yesterday the numbers on the dashboard normalised and we don't see any occurrences of this issue since then.

We will continue to monitor the case for the next two hours and update the status at 11:30 AM CET.

INVESTIGATING about 1 year ago - at 03/16/2023 05:46PM

We are still investigating this issue.
While our latest updates fixed some issues, we still noticed inconsistencies.
We appreciate your patience and understanding.

Next update: Friday 09:30 AM CET

MONITORING about 1 year ago - at 03/16/2023 02:05PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 03/16/2023 11:48AM

The investigation of the root cause is ongoing, we will post the next update at 3:15 CET.

INVESTIGATING about 1 year ago - at 03/16/2023 11:18AM

We are still working on identifying the root cause of this issue and will be publishing the next update at 12:48 CET.

INVESTIGATING about 1 year ago - at 03/16/2023 10:47AM

We are still working on identifying the root cause of this issue and will be publishing the next update at 12:17 CET.

INVESTIGATING about 1 year ago - at 03/16/2023 10:18AM

We are continuing to investigate the issue and will be adding the next status update at 11:47 CET.

INVESTIGATING about 1 year ago - at 03/16/2023 09:48AM

Our team is still investigating this issue. We apologise for the inconvenience this is causing and looking into solving the issue as soon as possible.

Next update will be posted at 11:17 CET.

INVESTIGATING about 1 year ago - at 03/16/2023 09:17AM

We continue to investigate the issue and will be posting next update at 10:47 CET.

INVESTIGATING about 1 year ago - at 03/16/2023 08:48AM

We are still investigating the issue and will be adding the next status update at 10:17 CET.

INVESTIGATING about 1 year ago - at 03/16/2023 08:17AM

We continue to investigate this issue.

Next update will be published at 9.47 CET.

INVESTIGATING about 1 year ago - at 03/16/2023 07:48AM

We are experiencing some difficulties with Dashboard not displaying the right numbers. We are investigating the matter.

Next update will be at 09:15 CET

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