Outage in Dixa

Degraded performance - Real Time Dashboard

Resolved Minor
April 01, 2025 - Started 24 days ago - Lasted about 10 hours
Official incident page

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Outage Details

We are experiencing some inconsistencies with the Real Time Dashboard, specifically with the number of assigned conversations shown. We are investigating the matter.
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 04/01/2025 08:17PM

All known issues to this incident have been resolved. We thank you for your patience and cooperation.

MONITORING 24 days ago - at 04/01/2025 06:02PM

We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.

IDENTIFIED 24 days ago - at 04/01/2025 01:49PM

Our teams has now identified the issue. We are working on a fix, that will resolve the issue. We will provide more information soon.

INVESTIGATING 24 days ago - at 04/01/2025 11:51AM

We are continuing to investigate this.

INVESTIGATING 24 days ago - at 04/01/2025 10:42AM

We are experiencing some inconsistencies with the Real Time Dashboard, specifically with the number of assigned conversations shown. We are investigating the matter.

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