Degraded performance

All known issues to this incident have been resolved. We thank you for your patience and cooperation. Filtering by custom attributes is now again possible, and the Search POST endpoint functionality has resumed.

Post mortem about this incident will be posted within 5 business days.

We are continuing to see stability across our platform. We will continue monitoring and follow up when full search functionality is restored.

We have identified that this also affects the Search POST endpoint of the dev-api. This may affect search requests whilst the data refreshes.

We have implemented a fix for the issue affecting Search ingestion and are currently monitoring the results.

As part of the resolution, we have temporarily disabled support for filtering by custom attributes in the Search page.
This was necessary to restore overall stability.
We expect this functionality to return soon and will provide updates as we make progress.

Thank you for your patience and understanding.

We have implemented a fix for the issue affecting Search ingestion and are currently monitoring the results.

As part of the resolution, we have temporarily disabled support for filtering by custom attributes in the Search page.
This was necessary to restore overall stability.
We expect this functionality to return soon and will provide updates as we make progress.

Thank you for your patience and understanding.

We have implemented a fix for the issue affecting Search ingestion and are currently monitoring the results.

As part of the resolution, we have temporarily disabled support for filtering by custom attributes in the Search page.
This was necessary to restore overall stability.
We expect this functionality to return soon and will provide updates as we make progress.

Thank you for your patience and understanding.

The issue has been identified and a fix is being implemented.

We are experiencing some instability with Search ingestion, causing data searchable on the Conversation & Contact tabs of the Search page to not be up to date.
We are investigating the matter.

This does not affect any search functionality outside of the Search page.
You can use the search tab in the Dashboard overview to search for conversations.

We apologise for any inconvenience caused.