Outage in Dixa

Issues searching for contacts throughout the Dixa Agent Interface

Resolved Minor
April 25, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Components affected
Dixa Outbound Dixa Search
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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/25/2025 08:51AM

All known issues related to this incident have been resolved. We thank you for your patience and cooperation.

A post-mortem about this incident will be posted within 5 business days.

MONITORING 6 months ago - at 04/25/2025 07:32AM

We are continuing to monitor for any further issues.

MONITORING 6 months ago - at 04/25/2025 07:31AM

We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.

INVESTIGATING 6 months ago - at 04/25/2025 07:23AM

We're currently experiencing issues with searching for contacts.

This also affects sending outbound emails, merging contacts and transferring conversations.

Next update in 15 minutes.

INVESTIGATING 6 months ago - at 04/25/2025 07:18AM

We have received reports of instability in the platform. We are investigating the issue. Updates will follow

Latest Dixa outages

Degraded performance - 3 days ago
Degraded performance - Translations not working - 3 days ago
Degraded performance for Analytics and Real-time Dashboard - about 1 month ago
Mim Data Source Sync Failures - about 2 months ago
TrustPilot conversations not offered - about 2 months ago

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