Outage in Dixa
Issues searching for contacts throughout the Dixa Agent Interface
Resolved MinorIncident Report
We have received reports of instability in the platform. We are investigating the issue. Updates will follow
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/25/2025 08:51AM
All known issues related to this incident have been resolved. We thank you for your patience and cooperation.
A post-mortem about this incident will be posted within 5 business days.
MONITORING
about 1 year ago - at 04/25/2025 07:32AM
We are continuing to monitor for any further issues.
MONITORING
about 1 year ago - at 04/25/2025 07:31AM
We are happy to inform, that our teams have deployed a fix for the issue. We will continue to monitor the results.
INVESTIGATING
about 1 year ago - at 04/25/2025 07:23AM
We're currently experiencing issues with searching for contacts.
This also affects sending outbound emails, merging contacts and transferring conversations.
Next update in 15 minutes.
INVESTIGATING
about 1 year ago - at 04/25/2025 07:18AM
We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Latest Dixa outages
Partial outage of Agent Interface connections - about 1 month ago
Degraded performance: AiCoPilot: Smart replies - 2 months ago
Degraded performance - 2 months ago
Degraded performance - 2 months ago
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