Outage in Dixa

Degraded performance - Co-pilot

Resolved Minor
March 13, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing an intermittent issues with the loading time of the Co-Pilot feature. We are investigating the issue and will update the status once the issue is identified.
Components affected
Dixa Chat Widget Dixa Agent Interface
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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/13/2025 02:33PM

All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.

INVESTIGATING 7 months ago - at 03/13/2025 01:28PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 03/13/2025 01:24PM

We are experiencing an intermittent issues with the loading time of the Co-Pilot feature. We are investigating the issue and will update the status once the issue is identified.

Latest Dixa outages

Degraded performance - 3 days ago
Degraded performance - Translations not working - 3 days ago
Degraded performance for Analytics and Real-time Dashboard - about 1 month ago
Mim Data Source Sync Failures - about 2 months ago
TrustPilot conversations not offered - about 2 months ago

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