Resolved Parsed data stuck in integrations queue
Around 1200UTC, we identified that customer parsed data is being held in the integrations queue. The problem has been identified and a fix is currently being implemented.
Resolved Delay in processing times
Around 0430EST we had an increase in server load which caused processing times to be delayed for longer than usual. This issue was fully resolved at ~0700EST with no lost customer data.
Resolved File downloads, uploads, API affected by 503 server error
We are urgently investigating why file uploads, file downloads, and our API interface are unexpectedly returning errors and will have an update shortly.
Resolved Uploads temporarily disabled after recent update
After releasing our free subscription model, an unexpected error in our code caused documents to not be imported properly. Documents that were uploaded between 0910-1015 EST on April 17th may have been stuck in a parser's Imports Queue - these documents will need to be re-uploaded. Once re-uploaded you can manually delete any remaining documents in your Import Queue.
Resolved AWS outage caused documents to be stuck in queue
Around 0300PST, Amazon Web Services reported an issue with increased error rates in a queue that we use (Amazon Simple Queue Service - N. Virginia) which caused documents to be stuck in processing. AWS reported the problem resolved around 3 hours. After this time our team manually pushed through any emails still stuck, and have made repairs to the system so for future outages, documents will automatically be processed after resolution. You can follow Docparser's status here and on the AWS dashboard, as well as the RSS for the queue we use: https://status.aws.amazon.com/ https://status.aws.amazon.com/rss/sqs-us-east-1.rss
Resolved Intermittent upload failure with Dropbox, Box, and Google Drive uploads
We are currently investigating an issue with our Dropbox, Box, and Google Drive cloud upload integrations wherein not all files are being imported when checking a folder. We are still collecting more information on this issue and will follow up with an update as soon as one is available.
Resolved Integration queue delays
Due to a server load related issue, customer webhooks began to queue around 2100EST 01/14. The cause was discovered and remedied so that the same incident won't happen again. The queue was fully resolved at around 1200EST 01/15. Customer alerting on this incident was poor and we pledge to be more vigilant in reporting issues to keep our customers informed. Apologies for the trouble!
Resolved Import lag with Dropbox, Box, and Google Drive uploads
We are currently investigating an issue with our Dropbox, Box and Google Drive API upload integrations. We are aware of some documents being uploaded multiple times causing duplicates, and will issue credits to offset these extra documents uploaded on request.
Resolved Parsing Delayed Due To High Traffic
We are currently investigating this issue.
Resolved Slowed Down Preprocessing
We are currently seeing an increase in the preprocessing queue for documents. We are investigating.
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