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Resolved Major Webhook integrations queue is frozen
We are investigating this issue urgently and will update here as soon as more information is available.
Resolved Minor Delays in documents processing through queues
We are investigating an issue with documents taking a longer than usual time to process through import, data parsing and integration queues, starting around 0900EDT this morning. All documents in queues will be automatically processed when the queues have died down, though this is not happening as quickly as we would like, even with updates to our server counts. We are still investigating and will update this page with any changes.
Resolved Minor Parsed data stuck in integrations queue
Around 1200UTC, we identified that customer parsed data is being held in the integrations queue. The problem has been identified and a fix is currently being implemented.
Resolved Minor Delay in processing times
Around 0430EST we had an increase in server load which caused processing times to be delayed for longer than usual. This issue was fully resolved at ~0700EST with no lost customer data.
Resolved Minor File downloads, uploads, API affected by 503 server error
We are urgently investigating why file uploads, file downloads, and our API interface are unexpectedly returning errors and will have an update shortly.
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