Incident in Docparser
about 2 years ago

File downloads, uploads, API affected by 503 server error

Resolved Minor
We are urgently investigating why file uploads, file downloads, and our API interface are unexpectedly returning errors and will have an update shortly.
Updates ( sorted recent to last )
RESOLVED at 04/30/2020 06:53PM

We have taken measures to make sure this problem does not happen again: Server monitoring has been bolstered to account for this issue so action is taken before an outage Server configuration has been updated so servers refresh when a new release is merged live If you have any questions or continue to have trouble accessing the app please reach out to [email protected]

INVESTIGATING at 04/29/2020 01:09PM

We have restarted our servers which has restored full functionality to the app - we are still investigating root causes and preventative measures. Customers can now interact with our API, upload files and download parsed data without issue. If you are still receiving 503 errors or having trouble with the app please reach out to [email protected]

INVESTIGATING at 04/29/2020 11:44AM

We are urgently investigating why file uploads, file downloads, and our API interface are unexpectedly returning errors and will have an update shortly.

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