Outage in Docparser

File downloads, uploads, API affected by 503 server error

Resolved Minor

April 29, 2020 - Started almost 6 years ago - Lasted almost 2 years
Official incident page

Incident Report

We are urgently investigating why file uploads, file downloads, and our API interface are unexpectedly returning errors and will have an update shortly.

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Latest Updates ( sorted recent to last )

RESOLVED almost 6 years ago - at 04/30/2020 06:53PM

We have taken measures to make sure this problem does not happen again:

Server monitoring has been bolstered to account for this issue so action is taken before an outage
Server configuration has been updated so servers refresh when a new release is merged live

If you have any questions or continue to have trouble accessing the app please reach out to support@docparser.com

INVESTIGATING almost 6 years ago - at 04/29/2020 01:09PM

We have restarted our servers which has restored full functionality to the app - we are still investigating root causes and preventative measures.

Customers can now interact with our API, upload files and download parsed data without issue. If you are still receiving 503 errors or having trouble with the app please reach out to support@docparser.com

INVESTIGATING almost 6 years ago - at 04/29/2020 11:44AM

We are urgently investigating why file uploads, file downloads, and our API interface are unexpectedly returning errors and will have an update shortly.

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