Outage in EcoStruxure IT

Data Processing Delays for small partition of customers

Resolved Minor
March 20, 2022 - Started about 2 years ago - Lasted 9 days
Official incident page

Need to monitor EcoStruxure IT outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including EcoStruxure IT, and never miss an outage again.
Start Free Trial

Outage Details

We have identified an issue with our data processing infrastructure affecting a limited group of customers and are working on a fix.
The issue is causing alarms to be delayed.

No data has been lost.
Components affected
EcoStruxure IT Mobile EcoStruxure IT Expert EcoStruxure IT EcoStruxure Asset Advisor
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 03/20/2022 05:58AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 03/20/2022 05:27AM

We have identified an issue with our data processing infrastructure and are working on a fix.
The issue is causing inaccuracies in the data shown.

Alarm and measurement processing is unaffected. No data has been lost.

IDENTIFIED about 2 years ago - at 03/20/2022 03:59AM

We have identified an issue with our data processing infrastructure affecting a limited group of customers and are working on a fix.
The issue is causing alarms to be delayed.

No data has been lost.

Latest EcoStruxure IT outages

Measurement Processing Delays - about 1 month ago
Measurement Processing Delays - about 2 months ago
EcoStruxure IT mobile app loading issues on Android 14 devices with version 4.2.5b3189 - about 2 months ago
Incidents/Tickets not loading in Ecostruxure IT mobile app. This affects customers with EcoStruxure Asset Advisor subscription only. - about 2 months ago
EcoStruxure IT mobile app push notifications unavailable - 4 months ago

Start monitoring EcoStruxure IT and all your cloud vendors in minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE