All Ecwid Admins and storefronts are up and running. All the store's data (products, orders, customer details, store settings, etc) is safe and intact. We are continuing to monitor for any further issues.
A fix has been implemented — Ecwid Admin and storefronts are working fine now. We continue to monitor the systems to ensure that everything works smoothly.
We continue investigating the issue and actively looking for a fix. If you have any questions, you can email our support team at [email protected] If you are a premium member, you can contact us via live chat from this page: https://support.ecwid.com/hc/en-us/requests/new
We continue investigating the issue. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll post updates here in 20 minutes.
Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. And your customers may not access your store with "This page isn’t working" error. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll post updates here in 20 minutes. If you have any questions, you can email our support team at [email protected] If you are a premium member, you can contact us via live chat from this page: https://support.ecwid.com/hc/en-us/requests/new
IsDown is an uptime monitoring solution for your critical business dependencies. Keep tabs on your SaaS and cloud providers in real-time and never miss another outage again. Get instant alerts and stay informed when an incident impacts your operations.Start free trial
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Quickly identify external outages that impact your business. We are monitoring more than 2300 services in real time.
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IsDown aggregates the information from the status pages of all your services, making it easy to monitor the health of all your services in one place. Say goodbye to managing each status page individually - our service simplifies the process.
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Say goodbye to wasting time trying to diagnose issues with your services - our 24/7 monitoring service does the work for you. We'll notify you if there is an incident, so you can focus on other tasks.
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